
28
GB
5.2 Frequently Asked Questions
Question 1. When I try to disconnect the USB device, I keep on getting “The
device ‘Generic volume’ cannot be stopped right now. Try stopping the device
again later.” message, what should I do?
Closeanyprogramthatmightbeaccessingdataontheplayer,includingWindows®
Explorer.Ifitdoesnotwork,closeallprogramsandwaitforanother20seconds,
thentrythegreenarrowiconagain.Ifitstilldoesnotwork,youshouldshutdownthe
player and disconnect the USB cable.
Question 2. I find new file names and folder names that I never created before
or they have strange gibberish names.
Mostlikely,theplayer’sfileallocationtable(FAT)hasbeencorrupted.Thismightbe
duetotheplayershuttingdown(duetolowbatterypower)whilereadingorwriting
toyourcomputerbytheUSBconnection.WindowsandMacintoshoftenwriteextra
files to the hard disk such as finder.def or System volume info. These are normal and
willnotdoanyharmtotheplayer.
Question 3. I used my player to transfer files back and forth between different
computers. Will defragmenting the player hard disk do any harm to it?
Defragmenting the player hard disk may be useful after having transferred many files
toandfromtheplayer.Itisneverharmfultousethedefragmentontheplayer.Make
surenootherprogramsarerunningwhileusingtheWindows®defragmentutility.
Makesureyouhaveconnectedtheplayerwiththeexternalpoweradapterduring
this procedure.
Question 4. My files have disappeared from the player.
Makesurethatyoubrowseyourfilesviathecorrectbrowser modewhichmeans
correctfilteredviewssuchasPhotos,Music,orMovies.
Question 5. During power on, why does the TV will have a short flashing, blue
screen or screensaver?
Thisisnormal,whenthesysteminitializes,itwillsetupthecorrespondingparameters
soitcanoutputthecorrectvideosignaltotheTV,duringtheinitializingtime,theTV
willreceiveincorrectsignalsorthesignalswillnotbestableandwillcausetheTV
screentoflash,someTV’swilltreatthisasnosignal,andwilldisplayabluescreen
or screensaver.
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